AMC continues to closely monitor the potential and increasing impact of COVID-19 (Coronavirus). We have been in constant communication with our resident communities to support our employees and the residents they serve. Please take a moment to review the below interim changes and check back for further updates.
Cleaning schedules have been reviewed and increased at all properties. Resident activities and gatherings have been discontinued for the time being and any food and beverage service has also been suspended.
Residents are encouraged to request maintenance online or over the phone to avoid in-person contact. All maintenance requests will be verified that no one in the unit is sick prior to entering. Notices regarding interim maintenance request protocol, up to date CDC information, online payment information, and AMC reporting procedures have been distributed to all residents and employees.
We continue to monitor the developments of the 2019-nCov Coronavirus, and may have modified certain services to assist everyone in staying healthy. While offices have reopened, we encourage you to contact us by telephone, or email us directly through our website whenever possible. We are here for you, and look forward to assisting you.
Yes, we offer in person tours, and continue to provide virtual options, as requested. Virtual tours can be offered through resources such as 3D Scans and/or video walk through via Facetime/Google Duo. Please contact the leasing office and speak with a leasing team member let them know your preferred touring method.
Yes, Emergency maintenance requests continue to be addressed by our well-trained maintenance team. Emergency work order requests are those that impact the life and safety of our residents and staff which include flooding, fire, electrical, gas, and essential appliances such as refrigerators, stoves, and AC units.
Non-emergency/cosmetic work orders have resumed as normal, and are being responded the order they are received.
In any event, we are required to confirm no one is sick with flu-like symptoms in the unit before completing the request. If you are ill, please understand we will not be able to complete your request until a later date, and you inform everyone in the household has been symptom-free for at least fourteen days. If we do not hear back from you, we will follow up to check your health status, maintenance needs, and schedule a maintenance visit.
Several items are tended to if needed including; lack of hot water, electrical power outage, water leaks, broken windows or doors, stove or refrigerator not working, toilet overflowing, AC not cooling with the outside temperature over 82 degrees and heater not heating if the outside temperature is below 65 degrees. Regardless of the work order, we ask that you still contact the office as we may find a solution to your concern.
Many leasing offices may not be set up to receive packages, so deliveries are being made by the carriers directly to apartment doors or if available are delivered to designated parcel lockers. If you are not sure where your package was left feel free to contact the carrier directly, or reach out to the leasing office for details.
While we all work together to work through the ever-evolving scenario, we have implemented a “no handshake policy” to help prevent the spread of germs. In case of an emergency, we ask that residents confirm we have the correct information on file, such as your current phone number, employer, employer’s phone number, as well as your emergency contacts.
Emphasize respiratory etiquette and hand hygiene (i.e., cover nose and mouth when coughing, wash hands regularly with soap and warm water for 20 seconds, and use alcohol-based hand sanitizer when soap and water are not available.)
Clean and disinfect frequently touched objects and surfaces using a household cleaning spray or wipe.